Dock, Exploration Drive, Leicester LE4 5NU

Frequently asked questions

Planning a Renewable Upgrade?

We’ll assess your property and design the right system, installed by accredited specialists.

Services overview

  • Most homeowners choose Solar PV, battery storage, an EV charger, or an air source heat pump. We help you pick the right combination based on your usage and goals.

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  • Yes. We look at how you use energy day to day, your property layout, and what you want to achieve, then recommend a setup that makes sense.

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  • Yes. We can assess your current setup and advise the best upgrade route, including compatibility checks and any electrical work needed.

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  • Yes. We manage the full install including the electrical side, testing, commissioning, and a proper handover so you know how everything works.

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  1. Tell us your priorities such as cutting bills, charging an EV cheaper, or moving to low carbon heating, and we will guide you to the best option.

 

Scheduling & appointments

  • You enquire, we ask a few quick questions, we arrange a survey if needed, then you receive a clear quote and timeline before any work is booked in.

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  • Often yes, especially for heat pumps and more complex installs. For simpler jobs we can sometimes give an estimate first, then confirm after survey.

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  • It depends on the system, but many home installs are completed within one to a few days. We confirm the timeline once the scope is agreed.

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  1. We will confirm access requirements in advance. In most cases we just need safe access to key areas like the consumer unit, loft if relevant, and any planned equipment locations.

 

Cost & billing

  • Yes. If you share a few details, we can give an initial estimate, then provide a confirmed quote once we have surveyed where required.

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  • System size, equipment choice, access and cable routes, mounting requirements, and whether any electrical upgrades are needed.

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  • Yes. You will receive a clear written scope so you know what you are getting and what the next steps are.

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  1. Payment terms are confirmed in writing before work begins so you know exactly what is due and when.

 

Equipment details

  • Yes. Where supported, we can set up monitoring so you can track generation, usage, and savings on an app or portal.

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  • Yes. If you want future options like adding batteries or EV charging later, we can plan with that in mind.

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  • We provide a handover, answer questions after install, and can help with troubleshooting or upgrades if you need support later.

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  1. Yes. We provide the relevant documentation and explain warranty coverage as part of your handover.